Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of MyGiftTree website and services. By using our website, you accept these terms in full. If you disagree with any part of these terms, you must not use our website.

MyGiftTree reserves the right to modify these terms at any time. We encourage you to review this page periodically for any changes.

2. Use of the Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that causes damage to the website or impairs its availability
• Use the website for fraudulent purposes or in connection with any criminal activity
• Gather data about other users without their consent
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Reproduce, duplicate, copy, or resell any part of our website without permission

3. Product Information and Pricing

We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, we do not warrant that product descriptions or other content is error-free.

• All prices are displayed in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct any pricing errors on our website
• Product images are for illustration purposes; actual products may vary slightly
• Seasonal products and fresh items (flowers, cakes) may vary based on availability

4. Order Acceptance and Cancellation

Order Acceptance: Your order constitutes an offer to purchase products from us. All orders are subject to acceptance by MyGiftTree. We reserve the right to refuse or cancel any order for any reason.

Order Cancellation:

• Orders can be cancelled up to 24 hours before the scheduled delivery time
• Cancellation requests must be made through your account or by contacting customer support
• Perishable items (flowers, cakes) may have stricter cancellation policies
• Refunds for cancelled orders will be processed within 7-10 business days
• Orders cannot be cancelled once they are out for delivery

5. Delivery Terms

We offer various delivery options including same-day, midnight, and scheduled delivery. Delivery availability depends on the location and product type.

• Same-Day Delivery: Orders must be placed before 3:00 PM for same-day delivery
• Midnight Delivery: Available in select cities; orders must be placed 24 hours in advance
• Standard Delivery: Typically 2-5 business days depending on location
• Delivery times are estimates and not guaranteed
• We are not liable for delays caused by circumstances beyond our control
• A valid delivery address and contact number must be provided
• Recipient must be available to accept delivery; we are not responsible for failed deliveries due to incorrect information

6. Returns and Refunds Policy

Due to the perishable nature of many of our products, returns are handled on a case-by-case basis.

• Damaged Products: Report within 24 hours of delivery with photographic evidence
• Wrong Products: Report within 24 hours; we will arrange replacement or refund
• Quality Issues: We guarantee fresh, quality products; issues must be reported immediately
• Refunds will be processed to the original payment method within 7-10 business days
• Non-perishable items may be eligible for return within 7 days if unused and in original packaging
• Personalized and custom items cannot be returned unless defective

7. Payment Terms

We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets.

• Payment must be made at the time of placing the order
• All transactions are secured using SSL encryption
• We do not store your complete credit/debit card information
• Cash on Delivery (COD) may be available for select locations and orders
• You are responsible for ensuring sufficient funds are available for payment
• Payment gateway charges, if any, will be clearly displayed before payment

8. Intellectual Property

All content on MyGiftTree, including text, graphics, logos, images, and software, is the property of MyGiftTree or its content suppliers and is protected by copyright and intellectual property laws.

• You may not reproduce, distribute, or create derivative works from our content
• MyGiftTree trademarks may not be used without prior written permission
• Unauthorized use may result in legal action

9. Limitation of Liability

MyGiftTree shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.

• We are not responsible for delays or failures due to circumstances beyond our control
• Our liability is limited to the purchase price of the product in question
• We do not guarantee uninterrupted or error-free website operation
• We are not liable for any loss or damage arising from your failure to provide accurate information

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in [Your City].