Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

• Account Information: Name, email address, phone number, password
• Delivery Information: Recipient name, delivery address, contact details
• Payment Information: Billing address, payment method details (processed securely)
• Order Information: Products purchased, order history, preferences
• Communication: Messages you send us, feedback, and reviews

Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, arrange delivery, and send order confirmations
• Customer Service: To respond to your inquiries, resolve issues, and provide support
• Account Management: To create and maintain your account, verify identity
• Communication: To send order updates, promotional offers, and newsletters (with your consent)
• Personalization: To customize your experience and provide relevant product recommendations
• Payment Processing: To process payments securely through our payment partners
• Analytics: To understand user behavior and improve our website and services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (login, shopping cart)
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process your payments securely
• Technology Providers: For hosting, analytics, and customer support
• Marketing Services: To send promotional communications (with consent)

Legal Requirements

• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, and that of our users
• To investigate and prevent fraud, security issues, or technical problems

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account information: Until you request deletion or account closure
• Order history: For at least 5 years for tax and accounting purposes
• Marketing data: Until you opt out or withdraw consent
• Analytics data: Typically anonymized after 24 months

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.