Frequently Asked Questions

Yes, you can modify or cancel your order, but it depends on the order status:

• Before Processing: You can cancel or modify the order through your account or by contacting customer support
• Within 24 hours of delivery: Changes may still be possible; contact us immediately
• Once dispatched: Cancellation is not possible, but you may refuse delivery
• Perishable items: Must be cancelled at least 24 hours before delivery

Currently, each order can only be delivered to one address. To send gifts to multiple locations, you'll need to place separate orders for each delivery address. This ensures each recipient receives their gift on time.

Yes! Most of our products come with complimentary gift wrapping. You can also:

• Add a personalized message card (free)
• Choose premium gift wrapping options during checkout (additional charge may apply)
• Request special packaging for delicate items

Tracking your order is easy:

1. Log into your MyGiftTree account
2. Go to "My Orders" section
3. Click on the order you want to track
4. View real-time status and tracking information

You'll also receive SMS and email updates at every stage of delivery.

If the recipient is unavailable:

• Our delivery executive will attempt to contact them via phone
• They may leave the package with a neighbor or security (with permission)
• For perishable items, we'll attempt redelivery the same day
• If delivery fails, we'll contact you for further instructions

Tip: Ensure you provide a working contact number for smooth delivery.

We deliver to most locations across India, including many remote areas. However:

• Delivery times may vary for remote locations
• Some products (especially perishables) may not be available in all areas
• Additional shipping charges may apply
• Check pincode serviceability during checkout

Absolutely! Your payment security is our top priority:

• We use 256-bit SSL encryption for all transactions
• We are PCI DSS compliant
• We don't store your complete card details
• All payments are processed through secure payment gateways
• We never share your financial information with third parties

If your payment fails:

1. Check if the amount was debited from your account
2. If debited, wait 24-48 hours for automatic refund
3. Try using a different payment method
4. Ensure your card has sufficient balance and is enabled for online transactions
5. Contact your bank if the issue persists
6. Reach out to our customer support for assistance

Refund processing times:

• Online Payment: 7-10 business days to your original payment method
• UPI/Wallets: 3-5 business days
• Cash on Delivery: Bank transfer within 7-10 business days

You'll receive a confirmation email once the refund is initiated.

To report an issue:

1. Take clear photos of the product and packaging
2. Contact us within 24 hours of delivery
3. Provide your order number and details
4. Our team will review and respond within 24 hours
5. We'll arrange replacement or refund as appropriate

Contact us at or

To reset your password:

1. Click on "Login" and then "Forgot Password?"
2. Enter your registered email address
3. Check your email for a password reset link
4. Click the link and create a new password
5. Login with your new password

If you don't receive the email, check your spam folder or contact support.

To update your information:

1. Log into your account
2. Go to "My Profile" or "Account Settings"
3. Update your personal details, addresses, or payment methods
4. Click "Save Changes"

Keep your information updated to ensure smooth order processing and delivery.

Proper cake storage:

• Refrigerate immediately upon delivery if not consuming right away
• Keep in an airtight container to prevent drying
• Consume within 24-48 hours for best taste
• Bring to room temperature 30 minutes before serving
• Fondant cakes should not be refrigerated